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Tag: recovery

Removing Customer Friction Points

Removing Customer Friction Points

CategoriesProcessPosted on October 8, 2018October 9, 2018
Stuck trying to improve your overall customer experience? Here's a tip: remove customer friction points. How and what are they? It depends on your customers. We're big Uber fans for the disruption they caused in the transport industry. How did they rise to quickly and successfully? They remove…
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Failure is unavoidable. Service Recovery is mandatory.

Failure is unavoidable. Service Recovery is mandatory.

CategoriesProcessPosted on February 28, 2017April 22, 20210 comments on Failure is unavoidable. Service Recovery is mandatory.
Not matter how rehearsed and optimized your sales and support processes and operations are, there will be the …
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