Category: Process

Digital channels have greatly improved Customer Experience (CX) by delivering better FCR rates than other channels. The pandemic has shown the important of digital and Digital Transformation should be a key pillar in your Customer Experience strategy.

Stuck trying to improve your overall customer experience? Here's a tip: remove customer friction points. How and what are they? It depends on your customers. We're big Uber fans for the disruption they caused in the transport industry. How did they rise to quickly and successfully? They remove…