Category: Process

When we talk about Customer Experience or CX, many of us immediately think of our bank or our telco, or perhaps the restaurant or cafe we regularly go to. Many articles have been written up about retail, telecommunications and financial services industry but rarely do we talk about customer experie…

Whether you're a start-up or an established company, these five reasons are sure to make you rethink if there are areas that can be outsourced. Like any company, there are many supporting functions and components that surround the core elements of the business. A restaurant's core elements may be…