Category: Process

Recently, I've had to engage a home contractor to redo the tiles in my bathroom. The whole project took a lot longer than I expected and while it finally was complete successfully, many lessons can be inferred into any industry or project, including customer experience. Training & Learning a…

Many people know me as a coffee junkie and it is true that I will at least have one or two cups of coffee before noon. Well, do you know that espresso and CX have something in common? Before we start, you need to know how Italians have their coffee. More specifically their espresso. You see, we are…