Category: Process

Call Centers. Everyone has them. Some are really legacy, like banks. Others are pretty newer. Most customers are not fond of them. Whose fault is it then? Is it the organization's fault that customers hate their call center? Or perhaps it is the vendor's fault for selling a substandard…

When you have a premium product or service but the whole experience doesn't measure up - don't waste your time and money. Like a wise old master once said, "Do or do not. There is no try." That is not how you build a fantastic Customer Experience. Airbus launched the world's largest passenger aircra…