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Customer Experience Observations and Thoughts

Driving Innovation with Big Data

Driving Innovation with Big Data

CategoriesNews, TechnologyPosted on August 10, 2018
During end of the 20th century, when globalization was growing quickly, there were plenty of growth and market opportunities available. As a result, many businesses took this opportunity to expand and grow into new markets and regions. In their quest for growth, a new opportunity was also created. T…
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Potholes and Bumps on your CX Journey

Potholes and Bumps on your CX Journey

CategoriesTechnologyPosted on July 27, 2018
Here's an interesting experience I've encountered recently about a few times so it bears being reported. A big…
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How to destroy Customer Experience

How to destroy Customer Experience

CategoriesNews, ProcessPosted on July 14, 2018July 24, 2018
When Airbus launched the world's largest passenger aircraft, the A380 in 2007, it made aviation history. Aimin…
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5 reasons Business Process Outsourcing can help CX

5 reasons Business Process Outsourcing can help CX

CategoriesNews, People, ProcessPosted on April 19, 2018July 13, 2018
Whether you're a start-up or an established company, these five reasons are sure to make you rethink if there …
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Customer Experience is a the Sum of all Interactions

Customer Experience is a the Sum of all Interactions

CategoriesNewsPosted on March 19, 2018July 14, 20180 comments on Customer Experience is a the Sum of all Interactions
When many organizations do customer experience, it’s piecemeal. How can you tell? It’s quite easy to tell …
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Changing Culture before Strategy

Changing Culture before Strategy

CategoriesNews, ProcessPosted on March 11, 2018July 13, 2018
Brandt International does many consulting and management interventions around Change Management, Business Transformation and Process Re-engineering around Six Sigma and Lean methodologies. In many of these engagements, we find the following are true. Strategy and Execution are highly important to…
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Italian espresso and CX

Italian espresso and CX

CategoriesPeople, ProcessPosted on February 2, 2018July 27, 2018
Many people know me as a coffee junkie and it is true that I will at least have one or two cups of coffee befo…
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Customer Service – The Power of One

Customer Service – The Power of One

CategoriesPeople, ProcessPosted on December 8, 2017July 13, 20180 comments on Customer Service – The Power of One
When we do any customer experience or customer service management consulting with a large organization, we ten…
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