Category: News

When we talk about Customer Experience or CX, many of us immediately think of our bank or our telco, or perhaps the restaurant or cafe we regularly go to. Many articles have been written up about retail, telecommunications and financial services industry but rarely do we talk about customer experie…

When many organizations do customer experience, it’s piecemeal. How can you tell? It’s quite easy to tell when you’ve interacted with the organization. In the era of instant communication and social media, customers have not only demanding more ways for an organization to interact with them b…