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Category: News

A Tale of two Companies

A Tale of two Companies

CategoriesNews, PeoplePosted on May 12, 2020May 12, 2020
Can you afford to screw up Customer Service in a post-pandemic world? With the growing e-commerce industry, more so in the post-pandemic world today, the need for logistics and shipping services is one bright spot with many other industries like cruise and airlines being hit hard. With many orga…
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Healthcare and Customer Experience

Healthcare and Customer Experience

CategoriesNews, ProcessPosted on March 23, 2020March 23, 2020
When we talk about Customer Experience or CX, many of us immediately think of our bank or our telco, or perha…
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Lessons from a home renovation

Lessons from a home renovation

CategoriesNews, People, ProcessPosted on September 19, 2019September 19, 2019
Recently, I've had to engage a home contractor to redo the tiles in my bathroom. The whole project took a lot…
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Driving Innovation with Big Data

Driving Innovation with Big Data

CategoriesNews, TechnologyPosted on August 10, 2018
During end of the 20th century, when globalization was growing quickly, there were plenty of growth and market…
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How to destroy Customer Experience

How to destroy Customer Experience

CategoriesNews, ProcessPosted on July 14, 2018July 24, 2018
When Airbus launched the world's largest passenger aircraft, the A380 in 2007, it made aviation history. Aimin…
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5 reasons Business Process Outsourcing can help CX

5 reasons Business Process Outsourcing can help CX

CategoriesNews, People, ProcessPosted on April 19, 2018July 13, 2018
Whether you're a start-up or an established company, these five reasons are sure to make you rethink if there are areas that can be outsourced. Like any company, there are many supporting functions and components that surround the core elements of the business. A restaurant's core elements may be…
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Customer Experience is a the Sum of all Interactions

Customer Experience is a the Sum of all Interactions

CategoriesNewsPosted on March 19, 2018July 14, 20180 comments on Customer Experience is a the Sum of all Interactions
When many organizations do customer experience, it’s piecemeal. How can you tell? It’s quite easy to tell …
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Changing Culture before Strategy

Changing Culture before Strategy

CategoriesNews, ProcessPosted on March 11, 2018July 13, 2018
Brandt International does many consulting and management interventions around Change Management, Business Tran…
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Recent Posts

  • A Tale of two Companies
  • Healthcare and Customer Experience
  • Coffee Lessons for Customer Experience
  • More technology not always equals better CX
  • Lessons from a home renovation

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