Category: News

For us, CX or Customer Experience is one of our core passions. We have helped many organizations look at the customer journey to transform their customer experience delivery and success. While we look at many analytics, metrics, processes, and technologies, we always look at the human aspect of the…

Can you afford to screw up Customer Service in a post-pandemic world? With the growing e-commerce industry, more so in the post-pandemic world today, the need for logistics and shipping services is one bright spot with many other industries like cruise and airlines being hit hard. With many orga…