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Category: Technology

Digital transformation for better CX

Digital transformation for better CX

CategoriesNews, Process, TechnologyPosted on October 14, 2022October 14, 2022

Digital channels have greatly improved Customer Experience (CX) by delivering better FCR rates than other channels. The pandemic has shown the important of digital and Digital Transformation should be a key pillar in your Customer Experience strategy.

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More technology not always equals better CX

More technology not always equals better CX

CategoriesTechnologyPosted on March 2, 2020March 2, 2020
In a start-up and technology focused world, many businesses and organizations look to technology to be the so…
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Obsession with the customer drives Amazon success

Obsession with the customer drives Amazon success

CategoriesPeople, TechnologyPosted on April 30, 2019
This video is probably pretty old now judging by the look of Jeff Bezos, the founder of Amazon.com. However, i…
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Driving Innovation with Big Data

Driving Innovation with Big Data

CategoriesNews, TechnologyPosted on August 10, 2018
During end of the 20th century, when globalization was growing quickly, there were plenty of growth and market…
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Potholes and Bumps on your CX Journey

Potholes and Bumps on your CX Journey

CategoriesTechnologyPosted on July 27, 2018
Here's an interesting experience I've encountered recently about a few times so it bears being reported. A big…
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CX Interface to watch: Voice

CX Interface to watch: Voice

CategoriesTechnologyPosted on May 26, 2017July 13, 20180 comments on CX Interface to watch: Voice
In the days before the smartphone, sending text and email from a standard phone keypad was an exercise in itself. You really needed finger dexterity and even with the advent of predictive text, typing long messages became a chore. Accessing functions and features was also challenging. When touch app…
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Are you sidelining your mobile experience?

Are you sidelining your mobile experience?

CategoriesTechnologyPosted on May 17, 2017July 13, 20180 comments on Are you sidelining your mobile experience?
Recently, I had some trouble withdrawing money from an ATM machine. The error displayed was rather unhelpful s…
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