Category: Technology

In a start-up and technology focused world, many businesses and organizations look to technology to be the solution to all problems. While I am a ardent technologist, I do not blindly apply technology as if it was a panacea for all types of problems. Customer experience is a complex beast. Every…

Recently, I had some trouble withdrawing money from an ATM machine. The error displayed was rather unhelpful so I had to make a call to the contact center. While it was not an helpful experience, the agent kept insisting on me getting a new Debit ATM card to replace my old standard ATM card and that…