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Tag: digital

Thoughts on Green Mobility in Malaysia

Thoughts on Green Mobility in Malaysia

CategoriesProcess, SustainabilityPosted on June 18, 2024June 18, 2024
Part 1 of a new series. The background is that Malaysia aims for EVs to account for 15% of the total industry volume (TIV) by 2030 and 80% by 2050, aligned with the Low Carbon Mobility Blueprint (LCMB) and the National Energy Transition Roadmap (NETR). The temporary tax reprieve, road tax wai…
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Human CX

Human CX

CategoriesNews, PeoplePosted on November 17, 2022March 29, 2024
For us, CX or Customer Experience is one of our core passions. We have helped many organizations look at the …
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Digital transformation for better CX

Digital transformation for better CX

CategoriesNews, Process, TechnologyPosted on October 14, 2022October 14, 2022

Digital channels have greatly improved Customer Experience (CX) by delivering better FCR rates than other channels. The pandemic has shown the important of digital and Digital Transformation should be a key pillar in your Customer Experience strategy.

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Mind the CX Gap

Mind the CX Gap

CategoriesNewsPosted on April 22, 2021July 5, 2021
In the rush to digitize, many organizations have invested piecemeal on various technology solutions to better…
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A Tale of two Companies

A Tale of two Companies

CategoriesNews, PeoplePosted on May 12, 2020May 12, 2020
Can you afford to screw up Customer Service in a post-pandemic world? With the growing e-commerce industry…
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Recent Posts

  • Thoughts on Green Mobility in Malaysia
  • Creating Memorable Experiences in the Experience Economy
  • Sustainable Coffee Consumption: From Farm to Cup
  • Simple Practices for Improving Sustainability
  • Why Onsite Recovery is a Game-Changer for CX

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