digital Archives - CX + Sustainability

Thoughts on Green Mobility in Malaysia

Process, SustainabilityJune 18, 2024June 18, 2024

Part 1 of a new series. The background is that Malaysia aims for EVs to account for 15% of the total industry volume (TIV) by 2030 and 80% by 2050, aligned with the Low Carbon Mobility Blueprint (LCMB) and the National Energy Transition Roadmap (NETR). The temporary tax reprieve, road tax wai…

Human CX

News, PeopleNovember 17, 2022March 29, 2024

For us, CX or Customer Experience is one of our core passions. We have helped many organizations look at the …

Digital transformation for better CX

News, Process, TechnologyOctober 14, 2022October 14, 2022

Digital channels have greatly improved Customer Experience (CX) by delivering better FCR rates than other channels. The pandemic has shown the important of digital and Digital Transformation should be a key pillar in your Customer Experience strategy.