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Tag: service innovation

The Better Experience

The Better Experience

CategoriesNews, ProcessPosted on June 21, 2022June 24, 2022
Call Centers. Everyone has them. Some are really legacy, like banks. Others are pretty newer. Most customers are not fond of them. Whose fault is it then? Is it the organization's fault that customers hate their call center? Or perhaps it is the vendor's fault for selling a substandard…
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