Skip to content
CX + Sustainability

CX + Sustainability

  • News
  • People
  • Process
  • Technology
  • About this Blog
    • Contact
  • Search

Tag: voice ivr

More technology not always equals better CX

More technology not always equals better CX

CategoriesTechnologyPosted on March 2, 2020March 2, 2020
In a start-up and technology focused world, many businesses and organizations look to technology to be the solution to all problems. While I am a ardent technologist, I do not blindly apply technology as if it was a panacea for all types of problems. Customer experience is a complex beast. Every…
Read more "More technology not always equals better CX"

Recent Posts

  • Thoughts on Green Mobility in Malaysia
  • Creating Memorable Experiences in the Experience Economy
  • Sustainable Coffee Consumption: From Farm to Cup
  • Simple Practices for Improving Sustainability
  • Why Onsite Recovery is a Game-Changer for CX

Categories

  • News
  • People
  • Process
  • Sustainability
  • Technology
  • Uncategorized
© 2018. The CX Guy All rights reserved.