Tag: customer experience

Can you afford to screw up Customer Service in a post-pandemic world? With the growing e-commerce industry, more so in the post-pandemic world today, the need for logistics and shipping services is one bright spot with many other industries like cruise and airlines being hit hard. With many orga…

Here's an interesting experience I've encountered recently about a few times so it bears being reported. A big American coffee chain replaces its customer loyalty card with an app. This is fairly common today - in fact, as a customer, please don't give me physical cards. I hate carrying them around …