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Tag: experience

Healthcare and Customer Experience

Healthcare and Customer Experience

CategoriesNews, ProcessPosted on March 23, 2020March 23, 2020
When we talk about Customer Experience or CX, many of us immediately think of our bank or our telco, or perhaps the restaurant or cafe we regularly go to. Many articles have been written up about retail, telecommunications and financial services industry but rarely do we talk about customer experie…
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Coffee Lessons for Customer Experience

Coffee Lessons for Customer Experience

CategoriesPeople, ProcessPosted on March 4, 2020March 4, 2020
As a serious coffee aficionado, I can't get through a day without several cups of this delicious, aromatic br…
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Lessons from a home renovation

Lessons from a home renovation

CategoriesNews, People, ProcessPosted on September 19, 2019September 19, 2019
Recently, I've had to engage a home contractor to redo the tiles in my bathroom. The whole project took a lot…
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Obsession with the customer drives Amazon success

Obsession with the customer drives Amazon success

CategoriesPeople, TechnologyPosted on April 30, 20191 comment on Obsession with the customer drives Amazon success
This video is probably pretty old now judging by the look of Jeff Bezos, the founder of Amazon.com. However, i…
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Removing Customer Friction Points

Removing Customer Friction Points

CategoriesProcessPosted on October 8, 2018October 9, 2018
Stuck trying to improve your overall customer experience? Here's a tip: remove customer friction points. …
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Potholes and Bumps on your CX Journey

Potholes and Bumps on your CX Journey

CategoriesTechnologyPosted on July 27, 2018
Here's an interesting experience I've encountered recently about a few times so it bears being reported. A big American coffee chain replaces its customer loyalty card with an app. This is fairly common today - in fact, as a customer, please don't give me physical cards. I hate carrying them around …
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How to destroy Customer Experience

How to destroy Customer Experience

CategoriesNews, ProcessPosted on July 14, 2018July 24, 2018
When Airbus launched the world's largest passenger aircraft, the A380 in 2007, it made aviation history. Aimin…
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Customer Experience is a the Sum of all Interactions

Customer Experience is a the Sum of all Interactions

CategoriesNewsPosted on March 19, 2018July 14, 20180 comments on Customer Experience is a the Sum of all Interactions
When many organizations do customer experience, it’s piecemeal. How can you tell? It’s quite easy to tell …
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  • Healthcare and Customer Experience
  • Coffee Lessons for Customer Experience
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  • Lessons from a home renovation

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