Tag: experience

Call Centers. Everyone has them. Some are really legacy, like banks. Others are pretty newer. Most customers are not fond of them. Whose fault is it then? Is it the organization's fault that customers hate their call center? Or perhaps it is the vendor's fault for selling a substandard…

Stuck trying to improve your overall customer experience? Here's a tip: remove customer friction points. How and what are they? It depends on your customers. We're big Uber fans for the disruption they caused in the transport industry. How did they rise to quickly and successfully? They remove…