Tag: experience

Recently, I've had to engage a home contractor to redo the tiles in my bathroom. The whole project took a lot longer than I expected and while it finally was complete successfully, many lessons can be inferred into any industry or project, including customer experience. Training & Learning a…

When many organizations do customer experience, it’s piecemeal. How can you tell? It’s quite easy to tell when you’ve interacted with the organization. In the era of instant communication and social media, customers have not only demanding more ways for an organization to interact with them b…