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Tag: mobile

Potholes and Bumps on your CX Journey

Potholes and Bumps on your CX Journey

CategoriesTechnologyPosted on July 27, 2018
Here's an interesting experience I've encountered recently about a few times so it bears being reported. A big American coffee chain replaces its customer loyalty card with an app. This is fairly common today - in fact, as a customer, please don't give me physical cards. I hate carrying them around …
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Are you sidelining your mobile experience?

Are you sidelining your mobile experience?

CategoriesTechnologyPosted on May 17, 2017July 13, 20180 comments on Are you sidelining your mobile experience?
Recently, I had some trouble withdrawing money from an ATM machine. The error displayed was rather unhelpful s…
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