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Obsession with the customer drives Amazon success

Obsession with the customer drives Amazon success

CategoriesPeople, TechnologyPosted on April 30, 2019
This video is probably pretty old now judging by the look of Jeff Bezos, the founder of Amazon.com. However, it does bring to light something that is fast becoming the most important criteria to success in the global economy today. Looking at Amazon's rise to success seems rapid and overnight, bu…
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5 reasons Business Process Outsourcing can help CX

5 reasons Business Process Outsourcing can help CX

CategoriesNews, People, ProcessPosted on April 19, 2018July 13, 2018
Whether you're a start-up or an established company, these five reasons are sure to make you rethink if there …
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Italian espresso and CX

Italian espresso and CX

CategoriesPeople, ProcessPosted on February 2, 2018July 27, 2018
Many people know me as a coffee junkie and it is true that I will at least have one or two cups of coffee befo…
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Customer Service – The Power of One

Customer Service – The Power of One

CategoriesPeople, ProcessPosted on December 8, 2017July 13, 20180 comments on Customer Service – The Power of One
When we do any customer experience or customer service management consulting with a large organization, we ten…
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Learn to Succeed in a VUCA world

Learn to Succeed in a VUCA world

CategoriesPeoplePosted on November 16, 2017July 13, 2018
Welcome to the VUCA world. V stands for Volitility, U stands for Uncertainty, C stands for Complex and A stand…
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Storytelling and CX

Storytelling and CX

CategoriesPeople, UncategorizedPosted on December 18, 2016July 13, 20180 comments on Storytelling and CX
What does story telling and customer experience have to do with each other? I always hold that good User Experience or UX is fundamental to good Customer Experience or CX. User Experience is primarily focused on when a customer utilizes a product or service. I'm going to give away my age here but i…
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