customer experience Archives - CX + Sustainability

Green Mobility thoughts closing out 2024

News, Process, SustainabilityDecember 19, 2024September 17, 2025

The last half of 2024 has seen frantic activity by Charge-point Operators (CPOs) to roll out chargers nationwide. The influx of Chinese-made EVs and Proton's entry into the EV market is going to shape 2025 to be a rather exciting year. That said, after clocking close to 10,000 electric kilometer…

Thoughts on Green Mobility in Malaysia

Process, SustainabilityJune 18, 2024June 18, 2024

Part 1 of a new series. The background is that Malaysia aims for EVs to account for 15% of the total indus…

Creating Memorable Experiences in the Experience Economy

News, People, ProcessMarch 29, 2024March 29, 2024

In today's competitive business environment, products and services are no longer the sole focus; it's all abo…

Why Onsite Recovery is a Game-Changer for CX

NewsMarch 12, 2024March 12, 2024

Let's face it, nobody's perfect. Mistakes happen, and sometimes things just don't go as planned. But here's t…

Human CX

News, PeopleNovember 17, 2022March 29, 2024

For us, CX or Customer Experience is one of our core passions. We have helped many organizations look at the …

Digital transformation for better CX

News, Process, TechnologyOctober 14, 2022October 14, 2022

Digital channels have greatly improved Customer Experience (CX) by delivering better FCR rates than other channels. The pandemic has shown the important of digital and Digital Transformation should be a key pillar in your Customer Experience strategy.