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Author: EK

Customer Experience Transformational leader and strategist | Sustainable Future Initiatives | Building People Excellence
Green Mobility thoughts closing out 2024

Green Mobility thoughts closing out 2024

CategoriesNews, Process, SustainabilityPosted on December 19, 2024September 17, 2025
The last half of 2024 has seen frantic activity by Charge-point Operators (CPOs) to roll out chargers nationwide. The influx of Chinese-made EVs and Proton's entry into the EV market is going to shape 2025 to be a rather exciting year. That said, after clocking close to 10,000 electric kilometer…
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Thoughts on Green Mobility in Malaysia

Thoughts on Green Mobility in Malaysia

CategoriesProcess, SustainabilityPosted on June 18, 2024June 18, 2024
Part 1 of a new series. The background is that Malaysia aims for EVs to account for 15% of the total indus…
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Creating Memorable Experiences in the Experience Economy

Creating Memorable Experiences in the Experience Economy

CategoriesNews, People, ProcessPosted on March 29, 2024March 29, 2024
In today's competitive business environment, products and services are no longer the sole focus; it's all abo…
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Sustainable Coffee Consumption: From Farm to Cup

Sustainable Coffee Consumption: From Farm to Cup

CategoriesSustainabilityPosted on March 22, 2024March 22, 2024
This is a cross-posted article on Coffee Sustainability from Kopi Social. Coffee is more than just a morni…
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Simple Practices for Improving Sustainability

Simple Practices for Improving Sustainability

CategoriesNews, People, SustainabilityPosted on March 18, 2024March 18, 2024
Over here, in South-East Asia, cost or revenue is often a top priority for many businesses. However, sustaina…
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Why Onsite Recovery is a Game-Changer for CX

Why Onsite Recovery is a Game-Changer for CX

CategoriesNewsPosted on March 12, 2024March 12, 2024
Let's face it, nobody's perfect. Mistakes happen, and sometimes things just don't go as planned. But here's the thing – how an organization handles those hiccups can make all the difference in the world. That's where onsite recovery comes into play. It's all about fixing problems right then and the…
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Human CX

Human CX

CategoriesNews, PeoplePosted on November 17, 2022March 29, 2024
For us, CX or Customer Experience is one of our core passions. We have helped many organizations look at the …
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Digital transformation for better CX

Digital transformation for better CX

CategoriesNews, Process, TechnologyPosted on October 14, 2022October 14, 2022

Digital channels have greatly improved Customer Experience (CX) by delivering better FCR rates than other channels. The pandemic has shown the important of digital and Digital Transformation should be a key pillar in your Customer Experience strategy.

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Recent Posts

  • Green Mobility thoughts closing out 2024
  • Thoughts on Green Mobility in Malaysia
  • Creating Memorable Experiences in the Experience Economy
  • Sustainable Coffee Consumption: From Farm to Cup
  • Simple Practices for Improving Sustainability

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