Skip to content
CX + Sustainability

CX + Sustainability

  • News
  • People
  • Process
  • Technology
  • About this Blog
    • Contact
  • Search

Author: EK

Customer Experience Transformational leader and strategist | Sustainable Future Initiatives | Building People Excellence
Changing Culture before Strategy

Changing Culture before Strategy

CategoriesNews, ProcessPosted on March 11, 2018July 13, 2018
Brandt International does many consulting and management interventions around Change Management, Business Transformation and Process Re-engineering around Six Sigma and Lean methodologies. In many of these engagements, we find the following are true. Strategy and Execution are highly important to…
Read more "Changing Culture before Strategy"
Italian espresso and CX

Italian espresso and CX

CategoriesPeople, ProcessPosted on February 2, 2018July 27, 2018
Many people know me as a coffee junkie and it is true that I will at least have one or two cups of coffee befo…
Read more "Italian espresso and CX"
Customer Service – The Power of One

Customer Service – The Power of One

CategoriesPeople, ProcessPosted on December 8, 2017July 13, 20180 comments on Customer Service – The Power of One
When we do any customer experience or customer service management consulting with a large organization, we ten…
Read more "Customer Service – The Power of One"
Learn to Succeed in a VUCA world

Learn to Succeed in a VUCA world

CategoriesPeoplePosted on November 16, 2017July 13, 2018
Welcome to the VUCA world. V stands for Volitility, U stands for Uncertainty, C stands for Complex and A stand…
Read more "Learn to Succeed in a VUCA world"
Driving Customer Experience Forward

Driving Customer Experience Forward

CategoriesProcessPosted on November 2, 2017July 13, 20180 comments on Driving Customer Experience Forward
Customer Experience or CX is a major buzzword today and its growing importance is undeniable. While many compa…
Read more "Driving Customer Experience Forward"
CX Interface to watch: Voice

CX Interface to watch: Voice

CategoriesTechnologyPosted on May 26, 2017July 13, 20180 comments on CX Interface to watch: Voice
In the days before the smartphone, sending text and email from a standard phone keypad was an exercise in itself. You really needed finger dexterity and even with the advent of predictive text, typing long messages became a chore. Accessing functions and features was also challenging. When touch app…
Read more "CX Interface to watch: Voice"
Are you sidelining your mobile experience?

Are you sidelining your mobile experience?

CategoriesTechnologyPosted on May 17, 2017July 13, 20180 comments on Are you sidelining your mobile experience?
Recently, I had some trouble withdrawing money from an ATM machine. The error displayed was rather unhelpful s…
Read more "Are you sidelining your mobile experience?"
Failure is unavoidable. Service Recovery is mandatory.

Failure is unavoidable. Service Recovery is mandatory.

CategoriesProcessPosted on February 28, 2017April 22, 20210 comments on Failure is unavoidable. Service Recovery is mandatory.
Not matter how rehearsed and optimized your sales and support processes and operations are, there will be the …
Read more "Failure is unavoidable. Service Recovery is mandatory."

Posts navigation

Previous Page 1 … Page 3 Page 4 Page 5 Next

Recent Posts

  • Green Mobility thoughts closing out 2024
  • Thoughts on Green Mobility in Malaysia
  • Creating Memorable Experiences in the Experience Economy
  • Sustainable Coffee Consumption: From Farm to Cup
  • Simple Practices for Improving Sustainability

Categories

  • News
  • People
  • Process
  • Sustainability
  • Technology
  • Uncategorized
© 2018. The CX Guy All rights reserved.