Tag: experience

As a serious coffee aficionado, I can't get through a day without several cups of this delicious, aromatic brew. That said, just recently, I had a discussion around Customer Experience for a automobile dealer. With the changing market and consumer needs, sales were falling. Actually, retail sale…

When you have a premium product or service but the whole experience doesn't measure up - don't waste your time and money. Like a wise old master once said, "Do or do not. There is no try." That is not how you build a fantastic Customer Experience. Airbus launched the world's largest passenger aircra…