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CX + Sustainability

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Obsession with the customer drives Amazon success

Obsession with the customer drives Amazon success

CategoriesPeople, TechnologyPosted on April 30, 2019
This video is probably pretty old now judging by the look of Jeff Bezos, the founder of Amazon.com. However, it does bring to light something that is fast becoming the most important criteria to success in the global economy today. Looking at Amazon's rise to success seems rapid and overnight, bu…
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Removing Customer Friction Points

Removing Customer Friction Points

CategoriesProcessPosted on October 8, 2018October 9, 2018
Stuck trying to improve your overall customer experience? Here's a tip: remove customer friction points. …
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Driving Innovation with Big Data

Driving Innovation with Big Data

CategoriesNews, TechnologyPosted on August 10, 2018
During end of the 20th century, when globalization was growing quickly, there were plenty of growth and market…
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Potholes and Bumps on your CX Journey

Potholes and Bumps on your CX Journey

CategoriesTechnologyPosted on July 27, 2018
Here's an interesting experience I've encountered recently about a few times so it bears being reported. A big…
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How to destroy Customer Experience

How to destroy Customer Experience

CategoriesNews, ProcessPosted on July 14, 2018June 14, 2021
When you have a premium product or service but the whole experience doesn't measure up - don't waste your time…
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5 reasons Business Process Outsourcing can help CX

5 reasons Business Process Outsourcing can help CX

CategoriesNews, People, ProcessPosted on April 19, 2018July 13, 2018
Whether you're a start-up or an established company, these five reasons are sure to make you rethink if there are areas that can be outsourced. Like any company, there are many supporting functions and components that surround the core elements of the business. A restaurant's core elements may be…
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Customer Experience is a the Sum of all Interactions

Customer Experience is a the Sum of all Interactions

CategoriesNewsPosted on March 19, 2018June 14, 2021
When many organizations do customer experience, it’s piecemeal. How can you tell? It’s quite easy to tell …
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Changing Culture before Strategy

Changing Culture before Strategy

CategoriesNews, ProcessPosted on March 11, 2018July 13, 2018
Brandt International does many consulting and management interventions around Change Management, Business Tran…
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