CX + Sustainability

Many people know me as a coffee junkie and it is true that I will at least have one or two cups of coffee before noon. Well, do you know that espresso and CX have something in common? Before we start, you need to know how Italians have their coffee. More specifically their espresso. You see, we are…

Recently, I had some trouble withdrawing money from an ATM machine. The error displayed was rather unhelpful so I had to make a call to the contact center. While it was not an helpful experience, the agent kept insisting on me getting a new Debit ATM card to replace my old standard ATM card and that…